Released on = February 22, 2007, 9:58 am

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = KMWorld continues to recognize eGain\'s track record of
innovation and business value delivery through knowledge management software and
best practices

Press Release Body = Mountain View, Calif., February 22, 2007 - eGain Communications
Corporation (OTC BB: EGAN.OB), provider of the industry\'s top-rated* customer
service and contact center software for in-house or on-demand SaaS deployment,
announced today that KMWorld (www.kmworld.com) has named eGain to the 2007 list of
\"100 Companies that Matter in Knowledge Management\".

KMWorld\'s list of \"100 Companies that Matter\" is selected by knowledge management
practitioners, theorists, analysts, vendors, and customers and represents the list
of vendors that make the most impact in knowledge management.

\"If there is a single trait shared by the companies listed in the KMWorld \'100
Companies that Matter in Knowledge Management\', it is their determination to treat
their entire constituency chain, from top to bottom, with respect and without
hubris. Clearly, attitude alone doesn\'t warrant inclusion on the list, attitude must
be accompanied by elegance in the design and implementation of their software,\" said
Hugh McKellar, KMWorld editor in chief.

eGain\'s knowledge management software offers comprehensive capabilities for
knowledge capture, adaptive content management, flexible information access and easy
integration with existing enterprise content assets. The solution includes two
decades of best practices and is used by blue-chip clients around the world in
multichannel contact centers, helpdesks and web self-service sites to improve
customer service quality, consistency and compliance, increase agent productivity,
enhance revenue through contextual upsell and cross-sell, and curb support costs.
The solution is an integral part of eGain ServiceT, a comprehensive software suite
that helps companies transform their traditional contact centers into unified
customer interaction hubs. In-depth information on eGain Service is available at the
following URL: http://www.egain.com/products/multichannel_service.asp

\"eGain is a pioneer in knowledge management with a long track record of adding
business value,\" said Ashu Roy, CEO of eGain. \"We are pleased with KMWorld\'s
recognition that we are one of the 100 companies that matter most in knowledge
management.\"

The 2007 list of \"100 Companies that Matter in Knowledge Management\" will be
published in the March issue of KMWorld magazine.

About KMWorld
The leading information provider serving the Knowledge, Document and Content
Management systems market, KMWorld informs more than 50,000 subscribers about the
components and processes - and subsequent success stories - that together offer
solutions for improving business performance. KMWorld is a publishing unit of
Information Today, Inc.

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises
worldwide, eGain has been helping businesses achieve and sustain customer service
excellence for more than a decade. 24 of the 50 largest global companies rely on
eGain to transform their traditional call centers, help desks, and web customer
service operations into multichannel customer interaction hubs. These hubs enable
dramatically improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

*Source: 2005 Patricia Seybold Group\'s bull\'s eye reports on cross-channel,
cross-lifecycle customer service - overall capabilities, knowledge management,
architecture and analytics; 2005 Forrester Wave report on eService

Media contact:
Maeve Naughton
eGain Communications Corporation
phone: 650-230-7449
Email: pr@egain.com

Web Site = http://www.egain.com

Contact Details = jabayan@egain.com
650-230-7532
650-230-7600
345 E. Middlefield Rd
Mountain View, CA 94043